Experienced Duty Manager

Riverside Park Hotel

Role: Duty Manager

Reports To: Hotel Manager

The 4-star Riverside Park Hotel, certified Great Place to Work, located in Co. Wexford are currently recruiting for an experienced Duty Manager with a minimum of 3 years hotel management experience.

Why work with us

Free membership to the Riverside Leisure Club
Hot meals on duty
Team Member Bonus Programme
Ongoing training & development
Competitive Salary
Christmas Savings Scheme
Bike to work scheme available
Discounted rates at our sister properties The Midlands Park Hotel & Crown Quarter

Job Brief

To oversee and ensure the smooth running of the hotel on a day-to-day basis

Key Duties:

Work to and embody the values of the business
Strong leadership skills
High level of responsibility and accountability
Strong Management, communication, and organisational skills

Responsibilities:

To ensure the presentation of hotel is always to the highest standards.
To ensure that the highest standard of customer care is given to all our guests. This includes handling customer queries, requests, and complaints according to the hotel’s procedures.
To communicate the required operating standards to all staff members and ensure they always understand and implement such standards.
To ensure hygiene standards are maintained throughout the hotel as per agreed procedures.
To ensure staff dress and appearance is according to company policy.
To ensure the adequate timekeeping and attendance of staff members.
To promote a Healthy and Happy work environment free from any form of harassment or bullying.
To deal with any minor breeches of discipline and record as per company procedure.
To have an in-depth knowledge of appropriate legislation i.e., Health & Safety Regulations, Licensing Law, and Consumer Law.
To ensure proper liaison between staff and Management.
To report to the General Manager without delay any major problems or complaints that are likely to bring the company into disrepute.
To attend regular management meetings.
To assist in the induction, training, and development of staff in the hotel and liaise with the HR department as required.
To ensure company rules, policies and procedures are adhered to as outlined in the Staff Handbook.
Handling of meeting room enquiries/ C&B enquiries while on duty.
Liaise with the different H.O.D’s in their respective responsibilities re: day-to-day operations. Ultimately these persons are responsible to the General Manager.
To always ensure that costs efficiency in relation to light, heat, staffing etc.
To record and report any accidents pertaining to employees/guests/contractors that happens whilst you are on duty.
To seek opportunities to develop yourself in relation to technical training and professional development.
To always demonstrate the company’s core values i.e., excellence, customer care, friendship, creativity, self-realisation, and integrity.
Any other duties as requested by the General Manager.

The ideal candidate must have a professional and friendly approach and must be focused on providing exceptional customer service with a minimum of 3 years’ experience in a high-volume hotel, preferably 4 star. They must be a team player and can multitask. The ideal candidate should be passionate and enthusiastic about the role, enjoy serving and interacting with our guests and have a “can do” attitude to develop their knowledge and skills within their profession.

Our aim is to ensure our guests needs are met to the highest standards and if you believe you are the ideal candidate and can help us achieve this, we would be delighted to have you on our team.

To apply, please email your C.V, along with a cover letter to admin@riversideparkhotel.com