Front Office Assistant Manager

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Job Title: Front Office Assistant Manager

Reports To: Front Office Manager

The Riverside Park Hotel & Leisure Club are seeking a dedicated and experienced Front Office Assistant Manager to join our team. Front Office Assistant Manager will play a pivotal role in ensuring the smooth operation of the front desk, providing exceptional guest service, and supporting the Front Office Manager in overseeing daily operations.

Responsibilities:

1. Guest Relations:

• Greet guests upon arrival and ensure a warm and welcoming atmosphere.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Assist in resolving guest issues and ensuring complete guest satisfaction.

2. Front Desk Operations:

• Manage check-in and check-out procedures efficiently.
• Supervise reception team and ensure they adhere to hotel policies and procedures.
• Coordinate room assignments and ensure accurate billing for all guest transactions.

3. Team Leadership and Training:

• Assist in training new reception team members on hotel procedures, customer service
  standards, and use of hotel systems.
• Provide ongoing coaching and support to reception team members to enhance their
  performance and guest service skills.
• Foster a positive and collaborative work environment among reception team.

4. Administrative Duties:

• Maintain accurate records of guest information, reservations, and financial
  transactions.
• Assist in inventory management for front desk supplies and collateral.

5. Quality Assurance:

• Ensure adherence to brand standards and service excellence at all times.
• Conduct regular inspections of front desk areas to ensure cleanliness and organisation.
• Implement and enforce security protocols to safeguard guest information and hotel
  assets.

Qualifications:

• Previous experience in a supervisory or managerial role within the hospitality industry,
  preferably in a front office/reception setting.
• Exceptional interpersonal and communication skills, with a passion for delivering
  outstanding guest service.
• Strong leadership abilities with a demonstrated ability to motivate and develop a team.
• Proficiency Microsoft Office Suite.
• Hotsoft Experience Desirable.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and composed under pressure, with a proactive approach to
  problem-solving.
• Flexibility to work varied shifts, including weekends and holidays.

Benefits:

• Bike to work scheme
• Meals on duty
• Employee Assistance Programme
• Complimentary Membership to our Leisure Club.
• Opportunities for career growth and development within the company.
• Discounted rates for hotel stays in our sister properties

To apply please email admin@riversideparkhotel.com

www.riversideparkhotel.com