Reception Supervisor

This Position has now been filled, Check out Join The Team for Current Vacancies HERE

Job Title: Reception Supervisor

The Riverside Park Hotel & Leisure Club are seeking a dedicated and experienced Front Office supervisor to join our team. The supervisor will play a pivotal role in ensuring the smooth operation of the front desk, providing exceptional guest service, and supporting Manager and Reservations Coordinator in overseeing daily operations.

Responsibilities:

1. Guest Relations:

• Greet guests upon arrival and ensure a warm and welcoming atmosphere.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Assist in resolving guest issues and ensuring complete guest satisfaction.

2. Front Desk Operations:

• Manage check-in and check-out procedures efficiently.
• Supervise reception team and ensure they adhere to hotel policies and procedures.
• Coordinate room assignments and ensure accurate billing for all guest transactions.

3. Team Leadership and Training:

• Assist in training new reception team members on hotel procedures, customer service standards, and use of hotel systems.
• Provide ongoing coaching and support to reception team members to enhance their performance and guest service skills.
• Foster a positive and collaborative work environment among reception team.

4. Administrative Duties:

• Maintain accurate records of guest information, reservations, and financial transactions.
• Assist in inventory management for front desk supplies and collateral.

5. Quality Assurance:

• Ensure adherence to brand standards and service excellence at all times.
• Conduct regular inspections of front desk areas to ensure cleanliness and organisation.
• Implement and enforce security protocols to safeguard guest information and hotel assets.

Qualifications:

• Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a front office/reception setting.
• Exceptional interpersonal and communication skills, with a passion for delivering outstanding guest service.
• Strong leadership abilities with a demonstrated ability to motivate and develop a team.
• Proficiency Microsoft Office Suite.
• Hotsoft Experience Desirable.
• Excellent organisational skills and attention to detail.
• Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
• Flexibility to work varied shifts, including weekends and holidays.

Benefits:

Bike to work scheme

Meals on duty

Employee Assistance Programme

Complimentary Membership to our Leisure Club.

Opportunities for career growth and development within the company.

Discounted rates for hotel stays in our sister properties.