Statement from Colm Neville

Chief Executive Officer, Riverside Park Hotel

At the Riverside Park Hotel, we care deeply about our team of Employees, our communities and our customers. When we were asked to close, back at the outset of the current pandemic, we did so with a very heavy heart but knew it was the right thing to do, both in the interests of our teams and the wider community. We also knew that asking approximately 200 team members to stay home was very challenging but they too have understood the importance of the task in hand and have risen to the occasion admirably. We thank them from the bottom of our hearts for their understanding and support right through this crisis.

We salute our Government, both National and Local, for making the difficult decisions and taking early action to curtail the Virus. I believe their decisions continue to save lives through avoidance of the Health Service being overrun by numbers of cases, as was the case in some of our neighbouring European counties.

Locally, Wexford is exceptionally well positioned relative to many other counties, in so much as we have to date, been constantly at the bottom of the case numbers per capita, perhaps because of our sparse population density and prevalence of open space and seaside beaches for people to safely enjoy.

We do of course spare a thought for all our front-line workers who have selflessly gone to work daily to fight our battle for us! To you all, we thank you from the bottom of our hearts!

I would like to assure you that myself and our teams are now working to develop enhanced operating procedures which place the safety of our teams and customer at the heart of everything we do. We have always prided ourselves on the reputation of caring for everyone, this now, more than ever is so paramount in all aspects of our considerations. Through the Irish Hotel Federation and Failte Ireland, we will be liaising with the Department of Health to agree a comprehensive Re-opening Protocol which will, without doubt, prove safe for employee and customer alike. We will, of course, be sharing this agreed protocol with all concerned when it is approved as the guiding document, all for your own re-assurance.

While we fully appreciate that it is imperative to ‘flatten the curve’ of case occurrence and reopening depends fully on science and data leading us out of this in a safe fashion, I just want to reassure all that when that time comes the Riverside Park Hotel will have all procedures and training in place to operate a safe and healthy environment for all to enjoy.

We can’t wait to welcome all our associates back to work and as for our Guests, well we thoroughly miss you all and so look forward to treating you to a joyous and wonderful break from all the interminable gloom that surrounds us just now.

This crisis will ease, and we here at the Riverside Park Hotel are busy right now readying ourselves to take perfect care of you and welcome you all back to our beautiful county to enjoy our rural open spaces and expansive award-winning beaches, but only when the time is right of course!

Yours in hospitality,

Colm Neville.
Chief Executive Officer, Riverside Park Hotel. May 2020